Download PDF Developing Quality Technical Information: A Handbook for Writers and Editors (2nd Edition)

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Developing Quality Technical Information A Handbook for Writers PDF

I like this book on several levels. This book is the standard for what it is teaches for developing good quality documentation: it is easy to use as a reference, with headings and a table of contents that many other technical books would do well to emulate. It clearly explains how to write or techniques to follow to help improve your writing quality, along with the why. It's recommendations are immediately useful.

If I had to choose only one book to refer to on my bookshelf, I'd toss aside my sty I like this book on several levels. If I had to choose only one book to refer to on my bookshelf, I'd toss aside my style guides, and keep this nearby. Jul 16, Wendy rated it liked it Shelves: tech-writing. One of the best books I've come across at addressing the skills and practices that are particular to good technical writing as opposed to good writing in general. Some of the material will seem a bit obvious to the experienced technical writer, but the many examples will be valuable to writers at all levels.

Mar 05, Ember DeBoer rated it really liked it Shelves: professional-development , teaching , non-fiction , on-writing.


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Though I've read an earlier edition of this book, I recently evaluated this one as a replacement to the textbook I'm currently using in my technical writing class. I'm partial to this particular IBM veteran's work. Jul 10, Evelyn rated it it was amazing. Great reference and tutorial for beginning tech writers to seasoned veterans. My team of senior writers with over 15 years; experience found it as valuable as my junior writers. A good book for pedants like me Maura rated it liked it Jan 20, John Sorensen rated it liked it Sep 10, April Flynn rated it it was ok Sep 20, David rated it really liked it Apr 04, Don Smith rated it really liked it May 02, Jack Benney rated it liked it Jul 24, Sarah rated it it was ok Jun 05, Christopher Tsai rated it really liked it Aug 29, Lea rated it liked it Jul 24, Steven Nelson rated it it was amazing Jun 17, Esteban Herrera rated it it was amazing Apr 13, The authors return again and again to several well-known brand names as exemplars of their theory.

In this fascinating book, based on brain and behavioral research, Daniel Goleman argues that our IQ-idolizing view of intelligence is far too narrow. Hank Weisinger, a leading expert in the application of emotional intelligence, shows the reader how to master the core competencies of emotional intelligence.

Developing Quality Technical Information: A Handbook for Writers and Editors / Edition 2

Some were in leadership positions. Others were front-line supervisors. Some were in Fortune companies; others were key players in small, entrepreneurial companies. In Fish! Why bother with this bunch of losers? Based on a bestselling corporate education video, Fish! Now, with Fish! Tales , readers can learn how real-life businesses and individuals energized their workplaces—and their lives—by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership.

It features dozens of short takes—quick and easy ways to apply the Fish!

And it includes a detailed program with specific steps and action plans. The authors start out by discussing the process of using converter tools to turn complicated documents, including those with tables and graphics, indexes, cross references, and tables of contents, into linked HTML pages. Hamel, a well-known business thinker and author Leading the Revolution , advocates that dogma be rooted out and a new future be imagined and invented. To aid managers and leaders on this mission, Hamel offers case studies and measured analysis of management innovators like Google and W.

Gore makers of Gore-Tex , then lists lessons that can be drawn from them.

5 editions of this work

The book serves primarily as an invitation to shed age-old systems and processes and think differently. Together with Charan, author of Know-How and the most probable successor to management guru Peter F.


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    Kohl This text is intended for anyone who uses written English to communicate technical information to a global audience. Technical writers, technical editors, science writers, and training instructors are just a few of the professions for which this book is essential reading. Even if producing technical information is not your primary job function, the Global English guidelines can help you communicate more effectively with colleagues around the world.

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    The Goal is a gripping, fast-paced business novel about overcoming the barriers to making money. You will learn the fundamentals of identifying and solving the problems created by constraints. From the moment you finish the book you will be able to start successfully addressing chronic productivity and quality problems. Kotter and Dan S. Cohen Based on interviews within over organizations in the midst of large-scale change, The Heart of Change delivers the simple yet provocative answer to this question, forever altering the way organizations and individuals approach change.


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    • While most companies believe change happens by making people think differently, Kotter and Cohen say the key lies in making them feel differently. The content is simply presented: Four book pages are devoted to each homepage. The third and fourth pages are devoted to crtiques, where Jakob and Marie present no-holds-barred commentary for specific usability practices, as well as suggestions for improvement.

      Although only the homepage of each site is analyzed, many of the critiques can be applied to overall website design. Case studies show real-life examples you can follow. How to Make Collaboration Work provides a remedy: five principles of collaboration that have been tested and refined in organizations throughout the world. Author David Straus shows that these methods can help any group make better decisions and function more effectively. Each principle addresses the specific challenges people face when trying to work collaboratively, and each can be applied to any problem-solving scenario.

      Hubbard Written by recognized expert Douglas Hubbard-creator of Applied Information Economics-How to Measure Anything, Second Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods. With hundreds of examples, the book gives you models for writing your own effective web pages and for mastering advanced features like style sheets and frames. The book delivers a coherent and portable model for changing behaviors—a model that anyone can learn and apply.

      The IBM Style Guide can help any organization improve and standardize content across authors, delivery mechanisms, and geographic locations. Hackos The bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the s and s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users.

      This book acts as a mirror and with careful questioning causes the reader to think through all the elements and decisions required for well-crafted web design. They are all examples of disruptive technologies that helped to redefine the competitive landscape of their respective markets. These products did not come about as the result of successful companies carrying out sound business practices in established markets.

      Christensen shows how these and other products cut into the low end of the marketplace and eventually evolved to displace high-end competitors and their reigning technologies. They identify the forces that cause managers to make bad decisions as they package and shape new ideas—and offer new frameworks to help managers create the right conditions, at the right time, for a disruption to succeed.

      A growing field, technical writing requires multiple skills, including an understanding of technology, writing ability, and great people skills.

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      The tutorial lessons guide you step-by-step through the learning process from developing information topics and maps through content reuse mechanisms and modifying the DITA environment to better meet your needs. Stewart Black and Hal B. Gregersen This edition offers even more effective tools, more guidance on leading change in globalizing environments, and more insight into changing your own mental maps … liberating yourself to transform your entire organization. Killer Content: Strategies for Web Content and E-Commerce By Mai-lan Tomsen A well-rounded guide for IT professionals and system architects, this book defines the changing models for web-based commerce and shows you how to correlate the demands and rewards of digital commerce and adapt them to your own business environment.

      Killer Content explains this important value-add information for maintaining your content-driven business. In addition to learning about the emerging digital assets and consumer communities, the author examines a series of case studies from Internet groundbreakers such as Priceline. The book explains how these innovative companies generated revenue by understanding the needs of Net users.